Delivery and Refunds
Delivery
We deliver throughout all of the UK and Ireland, including the Scottish Highlands, the Isle of Man and the Channel Islands.
As our treats are often baked to order, we endeavour to dispatch all orders within 3 working days. Standard orders are typically delivered within 2 working days but certain areas can take a little longer. If your order has not arrived within 4 days of dispatch, please contact us.
We do not deliver on UK bank holidays so please allow an extra business day for delivery.
As our treats are often baked to order, we endeavour to dispatch all orders within 3 working days. Standard orders are typically delivered within 2 working days but certain areas can take a little longer. If your order has not arrived within 4 days of dispatch, please contact us.
We do not deliver on UK bank holidays so please allow an extra business day for delivery.
Royal Mail - 2nd ClassFor standard UK orders, we use Royal Mail 2nd Class postage. Our shipping costs for this service is capped at £3.50.
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Hermes CourierFor larger items weighing more than 2Kg or outside the Royal Mail Small Package dimensions, we will use Hermes Courier who offer a 48hr delivery service. Our shipping costs for this service is £5.99.
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CollectionIf you would prefer to collect your order from our kitchen, please enter the code COLLECT at checkout and we will contact you to arrange a suitable collection time. Please note we are not open during UK public holidays so please allow for this when ordering.
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Refunds
We want you and your furry friend to be happy with your purchase but we also understand that there are some fussy eaters out there!
If you or your pet is not satisfied for any reason, please contact us within 7 days of receipt by emailing woof@kelsoandtitch.com. If we can't resolve your problem, please send your purchase back to us for a full 'no quibble' refund.
If you or your pet is not satisfied for any reason, please contact us within 7 days of receipt by emailing woof@kelsoandtitch.com. If we can't resolve your problem, please send your purchase back to us for a full 'no quibble' refund.
